Bin There Bins Privacy Policy

Effective Date: August 8th, 2025
Last Updated: August 8th, 2025

1. Introduction

Bin There Bins ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your information when you use our website, customer portal, and storage services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal & Contact Information

• Name
• Email address
• Phone number
• Service address

b. Storage Activity & Account Data

• Bin IDs, names, photos, and item descriptions
• Delivery instructions and service request history
• Account preferences and portal activity

c. Payment Information

• Credit/debit card information (processed by Stripe)
• Billing history and saved payment preferences (if applicable)
• Refund or deposit forfeiture records

d. Technical & Usage Data

• Device and browser type
• IP address
• Pages visited and actions taken on our website or portal
• Log-in status and session timing

3. How We Use Your Information

We use your information to:

• Provide our storage, pickup, and delivery services
• Allow secure access to your customer portal
• Process payments, deposits, and refunds
• Send important reminders and service confirmations
• Improve our website, customer experience, and operations
• Fulfill legal obligations and prevent fraud

4. How We Share Your Information

We do not sell your personal information. We only share it with trusted third-party service providers who help us operate our business. These include:

• Payment processors (e.g., Stripe)
• Authentication and login systems
• Cloud-based databases and internal automation tools
• Delivery or logistics platforms
• Image and file storage services

Each provider only receives the data necessary to fulfill their role, and they are required to maintain the confidentiality and security of your information.

We may also disclose your information if required by law or to protect our rights or enforce our terms.

5. Cookies and Tracking

Our website and customer portal use cookies, local storage, and similar tools to enhance performance and remember your preferences.

Cookies help us:

• Keep you logged in
• Track items in your cart
• Save delivery preferences
• Improve user experience and security

You may disable cookies in your browser settings, but some features may not work properly.

6. Data Retention

We retain your data as long as your account is active and as necessary to comply with legal or financial obligations. This includes:

• Service history and order records
• Payment and invoice details
• Bin photos and descriptions

You can request deletion of your account and related data at any time by contacting us (see Section 11).

7. Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate or outdated information
• Request deletion of your account and data
• Opt out of marketing emails
• Request a copy of your stored information

To exercise these rights, email us at support@bintherebins.com.

8. Data Security

We use modern security practices to protect your data, including:

• Secure log-in authentication
• Encrypted data transmission
• Role-based access to internal tools
• Monitoring for suspicious or unauthorized access

While we work hard to protect your data, no system is 100% secure. Use of our Services is at your own risk.

9. Children’s Privacy

Our Services are not intended for users under 13 years old. We do not knowingly collect information from children. If we learn that we have collected data from a child under 13, we will delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy as needed. If we make significant changes, we will notify you via email or display a notice within your customer portal.

11. Contact Us

For questions, requests, or concerns about this policy, contact:

Bin There Bins
📧 support@bintherebins.com
📍 Nashville, TN