📦 Bin There Bins – Frequently Asked Questions (FAQ)

Welcome to the Binformation Center! Here are answers to the most common questions about our service.

🤔 About Bin There Bins

What is Bin There Bins?

Bin There Bins is a valet storage service. We provide durable 27-gallon bins, pick them up, store them securely, and return them whenever you need — all managed through your personal portal.

Where do you operate?

We currently operate in the greater Nashville, Tennessee area.

What can I store in a bin?

You can store clothing, books, decorations, small electronics, holiday items, kitchenware, and more — as long as it’s legal, non-hazardous, non-perishable, and fits in the bin.

📦 Bins & Storage

What size are the bins?

We use 27-gallon storage bins with the following dimensions:
Exterior: 28.5" L × 19.6" W × 15.4" H
Interior Base: ~24" L × 16" W × 13.5" H

Do I need to supply my own bins?

No. We provide clean, durable bins designed for safe transport and storage. They are included in your service.

Is there a deposit for the bins?

Yes — each bin requires a $15 refundable deposit. You’ll receive it back when bins are returned clean and undamaged.

Can I use my own bins?

No. To ensure consistency and safe handling, we require the use of our standardized bins. Don’t worry, they’re free to use!

Is there a limit to how many empty bins I can request?

Yes — up to 10 empty bins at a time. Need more? Contact us and we’ll review.

How long can I keep empty bins that I'm emptying or filling?

15 days. After 15 days, your deposit may be forfeited.

Is there a weight limit?

Yes, 55 lbs per bin. Overweight bins may incur an additional monthly fee equal to the cost of one bin.

💵 Pricing & Billing

How much does storage cost?

$15/month per full bin. You only start paying once a bin is picked up and received at our facility.

How much does pickup and delivery cost?

$5 per full bin for pickup and $5 per full bin for delivery. Empty bin delivery and pickup are free.

What if I never use the bins?

No problem! Request a free pickup within 15 days and we’ll retrieve them with no charges and full deposit refund. After 15 days, your deposit will be forfeited and the bin will be treated as purchased.

Do you offer discounts for large or long-term storage?

We might! Reach out to us and we’ll see if we can accommodate your situation.

How do I pay?

All payments are handled securely through Stripe. You can also enable Auto Pay in your account.

Can I cancel anytime?

Yes. Storage is month-to-month. We don’t pro-rate mid-month Bin Storage removals, and proration for first-month starts is billed on the next invoice. Deposits are refunded after inspection.

🚚 Pickup & Delivery

Do you offer rush or same-day service?

Possibly! Contact us and we’ll check availability.

What happens if I miss my pickup or delivery?

You’ll need to reschedule, and a rescheduling fee will apply.

Do I need to be home for service?

Not necessarily. You can leave instructions and a safe location for your bins. If bins are left outside, you accept all risk of loss or damage while unattended.

🛡️ Security & Guarantee

Are my items insured?

No. However, we offer a customer satisfaction guarantee of up to $100 per bin. To qualify, upload a description or photo before pickup and report any claim within 48 hours of delivery. We encourage you to contact your insurance agent for coverage of valuables worth more than $100.

Where are the bins stored?

Bins are stored in our secure, climate-controlled facility in Nashville.

📸 Bin Management Portal

Can I see what’s in my bins?

Yes. You can upload photos and notes for each bin through the portal.

Can I name or label my bins?

Yes! Use the portal for this. Do not write directly on the bins, as they are reused.