Welcome to the Binformation Center! Here are answers to the most commonly asked questions about our service.
Bin There Bins is a valet storage service. We provide durable 27-gallon bins, pick them up, store them securely, and return them whenever you need all managed through your personal portal, the Binformation Center.
We currently operate in the greater Nashville, Tennessee area.
You can store clothing, books, decorations, small electronics, holiday items, kitchenware, and more as long as it fits in the bin. Check our terms of service for more details.
We use 27-gallon storage bins with the following dimensions:
Exterior: 28.5" L × 19.6" W × 15.4" H
Interior Base: ~24" L × 16" W × 13.5" H
No. We provide clean, durable bins designed for safe transport and storage. They are included in your service.
Yes — each bin requires a $15 refundable deposit. You’ll receive this deposit back when bins are returned clean and undamaged.
No. To ensure consistency and safe handling, we require the use of our standardized bins.
Online we only allow you to request 10 empty bins at a time. If you need more please reach out to us.
15 days. After 15 days, your deposit may be forfeited.
Yes, 55 lbs / bin. Overweight bins may incur an additional monthly fee of $15 (equal to the cost of one bin).
$15 / month / bin while bin is in storage. You only start paying for storage once a bin is picked up and received at our facility. Storage fees are charged on the 1st of each month, covering the upcoming month’s storage and any prorated amount from the previous month.
Your first month is prorated from the pickup day. Example: Pickup on the 20th of a 30-day month → 11/30 × $15 = $5.50 per bin. When we deliver bins from storage, we do not prorate that month's storage.
Whenever a bin has stuff inside, it’s $5 / bin pickup from you and $5 / bin delivery to you. Empty bin pickups and deliveries are always free.
No problem! Request a free pickup within 15 days and we’ll retrieve them with no charges and full deposit refund. After 15 days, your deposit will be forfeited and the bin will be treated as purchased.
We might! Reach out to us and we’ll do our best to accommodate.
All payments are handled securely through Stripe. You can also enable Auto Pay in your account.
Yes. Storage is billed month to month.
Possibly! Contact us and we’ll check availability.
You’ll need to reschedule and a rescheduling fee will apply.
Not necessarily. You can leave instructions and a safe location for your bins. If bins are left outside, you accept all risk of loss or damage while unattended.
No. However, we offer a customer satisfaction commitment of up to $100 per bin. To qualify, upload a discription and photo of the bin's contents to the Binformation Center before pickup. A claim must be reported within 48 hours of delivery. We encourage you to contact your insurance agent for coverage of valuables worth more than $100. Reference our terms of service for more details.
Bins are stored in our secure, climate-controlled facility in Nashville.
Yes, if you have uploaded photos and/or notes of your bin on the Binformation Center.
Yes, by using the Binformation Center. Do not write directly on the bins.